Legal

Terms of Service

Effective date: November 12, 2026 · Last updated: November 12, 2026

• Agreement
• The Service
• Pilots and setup
• Fees and payment
• Our response-time promise
• Your responsibilities
• How the AI works and its limits
• Acceptable use
• Data and ownership
• Term and cancellation
• Disclaimers
• Limitation of liability
• Indemnity
• General
• Contact us

Agreement

These Terms of Service (“Terms”) govern your use of tradeenroll.com and the TradeEnroll AI admissions assistant (the “Service”). By using the website, signing an order or starting a pilot, you agree to these Terms. If you sign up on behalf of a school, you confirm you are authorized to bind that school (“Customer”, “you”).

The Service

TradeEnroll provides an AI assistant that answers prospective student inquiries by website chat, text message and phone, books tours and calls into your calendar, follows up with past inquiries and hands conversations to your team. The features included depend on the plan or order you choose.

We may improve and change the Service over time, provided we do not materially reduce the core features of your plan during a paid term.

Pilots and setup

A pilot runs for 30 days unless your order says otherwise. Setup normally takes 7 to 10 days after we receive your program information. Before launch, you review and approve the information the assistant uses.

Fees and payment

• Fees, including any setup fee and monthly fee, are set out on our pricing page or in your order.
• Monthly fees are billed in advance and are non-refundable except as stated in these Terms or required by law.
• Third-party usage charges, such as phone numbers, call minutes and text messages, may be billed separately where your order says so.
• Late payments may lead to suspension of the Service after notice.

Our response-time promise

If, during your first 30 days on the full system, the Service does not respond to 100% of inquiries it receives through connected channels within 60 seconds, your first month’s fee will be credited or refunded. This promise does not apply to delays caused by outages of third-party providers, inquiries sent to channels not connected to TradeEnroll, or changes you make to your website, phone system or calendar. To claim it, email us within 14 days after the first 30 days end.

Your responsibilities

• Give us accurate, current information about your programs, schedules, costs and policies, and tell us when it changes.
• Obtain and keep any consent needed before we text or call prospective students, including under the Telephone Consumer Protection Act (TCPA) and carrier rules, and use the consent wording we provide or your own approved wording.
• Make sure your use of the Service follows the laws and accreditation rules that apply to your school, including rules on advertising and student recruitment.
• Keep your account access secure and tell us promptly of any unauthorized use.

How the AI works and its limits

The assistant answers using the information you approve and is designed to hand uncertain or sensitive questions, such as financial aid specifics, to your team. Like any AI system, it can occasionally make mistakes. It is a tool to support your admissions staff, not a replacement for their judgment. You are responsible for decisions about admissions, enrollment and financial aid.

Acceptable use

You may not use the Service to send spam or unsolicited messages, mislead students about programs, outcomes, costs or job placement, collect sensitive information that is not needed, break the law, or interfere with the Service or try to access it without authorization.

Data and ownership

Your data is yours. Conversations, contacts and leads collected for your school belong to you, and you can export them at any time. You give us permission to use them only to provide and improve the Service for you. Our Privacy Policy explains how we handle personal information.

TradeEnroll owns the Service, its software, prompts, workflows and branding. These Terms do not transfer any of our intellectual property to you.

Term and cancellation

Monthly plans renew automatically each month until cancelled. Either party can cancel with 30 days’ written notice by email. We may suspend or end the Service right away if you seriously breach these Terms or fail to pay after notice. When the Service ends, we will make your data available for export for 30 days, then delete it unless the law requires us to keep it.

Disclaimers

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. We do not guarantee any specific number of inquiries, tours, enrollments or revenue, and to the extent the law allows, we disclaim implied warranties such as merchantability and fitness for a particular purpose.

Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. TradeEnroll’s total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the claim arose.

Indemnity

You agree to defend and hold TradeEnroll harmless from claims arising from the information you provide, your failure to obtain required consent for texts or calls, or your breach of these Terms or the law.

General

These Terms, together with any order you sign, are the entire agreement between us about the Service. If any part is found unenforceable, the rest stays in effect. We may update these Terms by posting a new version on this page; for paid customers, material changes take effect at the start of the next billing period after notice.

Contact us

Questions about these Terms can be sent to contact@tradeenroll.com.