Legal

Privacy Policy

Effective date: November 12, 2026 · Last updated: November 12, 2026

The short version

  • We never sell personal information.
  • Student conversations belong to the school, and we handle them only on its behalf.
  • We only text or call people who opted in. Reply STOP to unsubscribe anytime.

Who we are

TradeEnroll (“TradeEnroll”, “we”, “us”) provides an AI admissions assistant for trade schools: website chat, text messaging, AI phone answering and appointment booking. This policy explains how we handle personal information on tradeenroll.com and when we provide our services.

Questions about this policy can be sent to contact@tradeenroll.com.

Two kinds of information

1. Information about our customers and website visitors

When you visit our website, email us or book a demo, we decide how that information is used. This policy covers it fully.

2. Information we handle for schools

When a school uses TradeEnroll, our assistant talks with that school’s prospective students. We process those conversations on behalf of the school, following its instructions. The school controls that information and its own privacy policy also applies. Prospective students can contact the school directly about their data, and we will help the school respond.

Information we collect

  • Contact details you give us, such as your name, school name, job title, email address and phone number.
  • Messages you send us by email, chat, text or phone, including call recordings and transcripts where the service uses them.
  • Booking details, such as the time and topic of a demo, tour or call.
  • Prospective student information handled for schools, such as name, contact details, program interest, preferred schedule and conversation history.
  • Technical information collected automatically, such as IP address, browser type, device, pages visited and referring site.

We do not ask for, and ask you not to send us, Social Security numbers, financial account numbers or other sensitive identifiers.

How we use information

  • To answer inquiries, run demos and provide the service a school has signed up for.
  • To book appointments and send confirmations and reminders.
  • To hand conversations to a school’s admissions team when a person is needed.
  • To improve the accuracy and quality of answers for that school.
  • To send service updates, invoices and, where allowed, information about TradeEnroll (you can opt out at any time).
  • To keep our systems secure, prevent misuse and meet legal obligations.

We do not use one school’s student conversations to answer questions for another school.

Text messages and calls

We only send text messages or make calls to people who have given consent, for example by submitting an inquiry form that includes clear consent wording. Message frequency varies. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver the messages for us.

How we share information

We do not sell personal information and do not share it for cross-context behavioral advertising.

We share information only:

  • With the school a prospective student contacted.
  • With service providers that help us run the service, such as hosting, CRM, calendar, telephony, text messaging and AI language model providers. They may use it only to provide services to us.
  • When required by law, or to protect the rights, safety and security of users, schools or TradeEnroll.
  • As part of a business transfer, such as a merger or sale of assets, with notice to affected customers.

Cookies and analytics

Our website uses cookies and similar technologies that are needed for it to work, and may use analytics to understand how visitors use it. You can block or delete cookies in your browser settings; the site will still work, though some features may not.

How long we keep information

We keep customer information for as long as the account is active and as needed for legal, tax and accounting purposes. We keep prospective student information for as long as the school instructs us, and delete or return it when the school’s contract ends unless the law requires us to keep it.

Security

We use reasonable technical and organizational safeguards, including encrypted connections, access controls and limited staff access. No system is completely secure, so we cannot guarantee absolute security. We will notify affected customers of a data breach as required by law.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of marketing. California residents have rights under the CCPA/CPRA, including the right to know, delete and correct information and not to be discriminated against for using these rights.

To make a request, email contact@tradeenroll.com. We will verify your request and respond within the time the law requires. If your information was collected for a school, we will pass your request to that school.

Children

Our services are meant for adults and for schools. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page with a new “Last updated” date, and notify customers of significant changes.

Contact us

For privacy questions or requests, email contact@tradeenroll.com.

This page is provided for general information and is not legal advice.

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